![The Indestructible Smartwatch [Ultimate Bundle]](http://north5111.com/cdn/shop/files/UltimateBundleOrange_v3_Shadows.png?v=1740280118)
![The APEX [Ultimate Bundle]](http://north5111.com/cdn/shop/files/UltimateBundleOrangeAPEX_v3_Shadows.png?v=1739559211)
FAQ
General Questions
What makes Njord Gear® different from other smartwatch brands?
We offer the same features as other brands but at a lower price.
Who does Njord Gear® make watches for?
Our watches are for hardworking people like construction workers, military personnel, and outdoor enthusiasts.
Is Njord Gear® available internationally?
Yes, we ship to over 120 countries, including the USA, Canada, New Zealand, Australia, and Mexico.
How can I contact Njord Gear® support?
You can submit a support ticket here.
Product Information
What smartwatches does Njord Gear® offer?
We offer the Nomad Smartwatch, the Indestructible Smartwatch, and the Apex. You can learn more about the differences here.
What materials are used in Njord Gear® smartwatches?
Our watches are made with stainless steel cases and RhinoGlass™ screens for durability. RhinoGlass™ is made from alkali-aluminosilicate sheet glass, which provides exceptional toughness and scratch resistance.
Are Njord Gear® smartwatches waterproof?
Yes, our watches are rated IP68 waterproof.
How durable are Njord Gear® smartwatches?
Our watches are built to withstand tough conditions, including impacts, dust, and water exposure. They are IP68 waterproof, IP68 dustproof, and have an H8 hardness rating
What features make Njord Gear® perfect for hardworking men?
Designed for men who work hard, our watches include durable construction, heart rate monitoring, blood pressure and oxygen tracking, step and calorie counting, Bluetooth music control, and the ability to receive notifications. They also feature a long battery life, water and dust resistance, and essential tools like an altimeter, barometer, and compass to support you on the job and in tough environments.
What are the weight and dimensions of Njord Gear® smartwatches?
Njord Gear® smartwatches are built with a rugged yet comfortable design. The weight and dimensions vary by model, ensuring a secure fit while maintaining durability. Below are the specifications for each model:
Weight:
Dimensions:
Can Njord Gear® smartwatches withstand extreme temperatures?
Yes, our watches are designed to function in extreme temperatures, ranging from -30°C (-22°F) to 60°C (140°F).
What’s included in the box?
Each Njord Gear® smartwatch comes with the watch, a charging cable, a durable silicone strap, a screen protector, and an instruction manual.
Battery & Performance
How long does the battery last?
Depending on the model, the battery lasts between 10 to 18 days.
How long does it take to charge?
A full charge takes about 1 hour and 30 minutes.
Can I replace the battery?
No, the battery is not user-replaceable. However, if you experience battery issues, it may be eligible for replacement under warranty. Please contact customer support for assistance.
Software & Compatibility
What operating system does Njord Gear® use?
Our watches use the Realtek Android OS
Is it compatible with iOS and Android?
Yes, Njord Gear® smartwatches are compatible with iOS 9 and later, as well as Android 6.0 and newer versions.
Does Njord Gear® support third-party apps?
At the moment, third-party apps are not supported.
What health tracking features does Njord Gear® offer?
Our watches monitor heart rate, blood pressure, blood oxygen levels, and track sleep patterns. They also include fitness tracking features such as step counting, calorie tracking, and activity monitoring to help you stay on top of your fitness goals.
What activity tracking features does Njord Gear® include?
We offer over 120 sport modes, including skiing, running, tennis, golf, and swimming.
Does Njord Gear® have built-in GPS?
At the moment, our watches do not have built-in GPS.
Does it support 'Find My'?
The Njord Gear® smartwatch does not support Apple's Find My network, but if you lose the watch, you can locate it using the mobile app via Bluetooth.
Does it support Bluetooth and WiFi?
Our watches support Bluetooth but not WiFi.
Can I control my phone’s music with Njord Gear®?
Yes, you can control your phone's music from the watch.
Does it have voice assistant compatibility?
Only the Apex model supports voice assistants
Can I receive and respond to notifications on Njord Gear®?
You can receive notifications, including calls and text messages on all models; but only the Apex model allows you to respond to text messages.
Can I reply to text messages from my Njord Gear® watch?
Only the Apex model allows you to reply to text messages directly from the watch.
How often does Njord Gear® release software updates?
We regularly update our mobile app to improve performance and add features.
What is the mobile app?
For older models, use the Da Fit app; for the Apex model, use the Fit Cloud Pro app.
Is the mobile app free?
Yes, our official apps are free. If an app asks you to pay, it is not from Njord Gear®.
Can I customize the watch face?
Yes, you can choose from various watch faces
Connectivity & Integration
Does Njord Gear® work with Apple Health and Google Fit?
Yes, it syncs with both through the Njord Gear® app.
Can I sync it with Strava?
Yes, Njord Gear® smartwatches sync with Strava.
Does Njord Gear® have LTE or cellular connectivity?
No, Njord Gear® smartwatches do not have LTE or standalone cellular connectivity—they require a connection to your phone for calls, texts, and notifications.
Can I make calls from my Njord Gear® smartwatch?
Yes! You can make and receive calls directly from your Njord Gear® smartwatch when it’s connected to your phone via Bluetooth.
Does Njord Gear® support contactless payments?
Njord Gear® smartwatches do not currently support contactless payments.
Fitness & Health Tracking
What sensors does Njord Gear® have?
Our watches have a back sensor for heart rate, blood pressure, and a pedometer.
Does it track heart rate and blood oxygen levels?
Yes, our watches are equipped with this feature to help you track and optimize your health and fitness progress.
Does Njord Gear® have ECG functionality?
Not at the moment.
Can Njord Gear® detect irregular heartbeats?
No, it can only detect increased heartbeats. Please note that this device is not intended for medical use and should not be relied upon for medical diagnosis or treatment.
Does Njord Gear® support sleep tracking?
Yes.
Can Njord Gear® track steps and calories burned?
Yes, and it includes a rings feature for tracking progress.
Usage & Functionality
How do I set up my Njord Gear® smartwatch?
Follow the instructions in the mobile app to pair your watch and customize settings. You can visit our Quick Start Guide here for more help here.
Can I use Njord Gear® without a phone?
No, Njord Gear® smartwatches require a phone connection to access their full features. While they can track steps and time without one, you’ll need your phone for notifications, calls, and data syncing.
What accessories are available for Njord Gear® smartwatches?
We offer a range of accessories, including screen protectors to keep your display scratch-free and durable watch straps in various styles and materials for added comfort and customization. Visit our accessories page here to explore all available options.
Can I replace the watch bands?
Yes, you can easily swap out the bands to match your style or comfort preference.
Does Njord Gear® sell protective cases?
No, because the watch is indestructible—no case needed.
Does Njord Gear® have a touchscreen?
Yes, it's a smartwatch.
Can I disable certain features to save battery?
Yes, there is a battery-saving mode.
Does Njord Gear® have an altimeter, barometer, and compass?
Yes, it includes an altimeter, barometer, and compass for outdoor navigation.
Are there third-party accessories compatible with Njord Gear®?
Possibly, but we don’t officially support or guarantee third-party accessories. If you find something that works, great—but we don’t represent them.
Does Njord Gear® support multilingual interfaces?
Yes! The watch supports English (default), Chinese, Traditional Chinese, German, Korean, Spanish, Japanese, French, Russian, Arabic, Ukrainian, Italian, and Portuguese. The mobile app supports an even wider range of languages, including Danish, Ukrainian, Russian, Bulgarian, Hungarian, Norwegian, Hindi, Indonesian, Turkish, Hebrew, Greek, German, Italian, Czech, Slovak, Slovenian, Japanese, Pashto, French, Polish, Persian, Thai, Swedish, Simplified & Traditional Chinese, Romanian, Finnish, English, Dutch, Portuguese, Spanish, Vietnamese, Arabic, Korean, and Malay.
Ordering & Shipping
Can I track my order?
Yes! You can track your order here.
What are the available shipping options?
We offer free regular shipping and express shipping for an extra fee.
How long does shipping take?
USA & Canada: 3-5 days
UK: 5-12 days
Australia: 7-14 days
New Zealand: 7-15 days
International: 7-20 days
Does Njord Gear® ship internationally?
Yes, we ship worldwide!
Are there any import taxes or duties?
Nope! If you’re ever asked to pay import fees, contact us—we cover them.
What should I do if my order hasn’t arrived?
Reach out to us or your courier, and we’ll help sort it out.
Returns & Warranty
What is the return policy?
You can return your purchase within 30 days of delivery for a full refund, as long as it's unused, in its original packaging, and includes all accessories. A $10 restocking fee applies, and original shipping costs are non-refundable.
Clearance items, screen protectors, and Njord Gear®+ Protection Plans cannot be returned. If your order included a free gift, it must be returned, or its value will be deducted from the refund. Gift returns must be processed by the original purchaser. For more details, please refer to our Return Policy.
How do I return a product?
Start by contacting customer support here, and they’ll guide you through the process.
How long does it take to process a return?
Once we receive your return, it can take up to 10 business days for the refund to be processed and credited back to you.
What is the warranty policy?
You can check the full details of our warranty policy here.
How do I claim a warranty repair or replacement?
To initiate a warranty claim, please contact us here. You'll receive a prepaid return shipping label. Once we receive the defective product, we'll process your replacement.
What should I do if my smartwatch is defective?
If your smartwatch is defective, submit a warranty claim here. After you return the defective product using the provided prepaid shipping label, we'll send you a replacement.
Does the warranty cover accidental damage?
Yes, our 1-year warranty covers accidental damage. However, if the damage is deemed intentional—such as misuse or destruction for content purposes—the claim may be denied. Please note that lost or stolen products are not covered.
Can I purchase an extended warranty?
Yes, you can purchase the Njord Gear®+ Protection Plan, which provides an additional 2 years of coverage beyond the standard 1-year warranty.
Security & Privacy
How does Njord Gear® protect my data?
Njord Gear® uses secure encryption, data anonymization, and industry-standard security measures to protect your personal information. We never share or sell your data, and all communication between your smartwatch and our app is encrypted for privacy.
What personal data does Njord Gear® collect?
We only collect essential data needed to provide smartwatch features, such as fitness tracking stats, location for GPS functionality, and basic account details like your name and email. We do not store sensitive personal information beyond what is necessary for functionality.
Can I delete my data from Njord Gear®?
Yes! You can request data deletion at any time by contacting customer support or using the privacy settings in the Njord Gear® app. Once deleted, your data is permanently removed from our servers
Business & Bulk Orders
Does Njord Gear® offer bulk discounts?
Yes! We offer bulk discounts for corporate clients. Contact us here for details.
Can I become a Njord Gear® distributor?
Not at the moment.
Does Njord Gear® offer partnerships?
Yes! If you're interested, reach out to us and fill out the form here under the PR/Media section.